Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible. While we cannot guarantee modifications after an order is placed, we will do our best to assist.

We accept returns within 7 days of delivery for eligible items that are unworn, unused, and in their original condition with tags attached.

You can return the package to:

Ruko Sunter Metro Blok B no 28, Tanjung Priok, Jakarta Utara 14350

We only accept BCA transfer for now.

All transactions are processed through secure payment providers using industry-standard encryption technology.

You can reach our team via email at info@clemencestore.com. 

We aim to respond to all inquiries within 1–2 business days.